Terms of Service
Last updated: 2026-08-25
Agreement
These Terms of Service (“Terms”) are a legally binding agreement between you and Pcampus Studio Co., Ltd. (“Pcampus,” “we,” “our,” or “us”), of 149 Moo 4, Tambon Fangdang, Amphoe Naklang, Nongbualamphu 39170, Thailand. They govern your use of https://pcampus.studio, Console (https://console.pcampus.co), Identity / PIP, Developer documentation (https://developers.pcampus.co), Pcampus Business Context Platform (PBCP) and Pulse, commercial services (including Mail, Storage, Content OS, and Notify), billing for those services, APIs, and any implementation work we perform for you (together, the “Services”). By accessing a Pcampus website, creating an account, joining an organization, using an API key, enabling a service, or signing an order, you accept these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, do not use the Services. Related: Privacy Policy at https://pcampus.studio/privacy-policy
What Pcampus is — and is not
Pcampus Studio builds Product and Platform. Our core product is PBCP: we receive Business Events (Evidence), produce Context and Story that can be traced back to that evidence, and provide Intelligence as decision support. The operating loop we design for is Evidence → Context → Story → Intelligence → Action → Outcome → Context. Foundation that is not sold as a separate commercial SKU includes Identity (PIP), organization and access, Console, and the Developer Platform. You still must comply with these Terms when you use them. Commercial services you may enable include Mail, Storage, Content OS, and Notify. Billing is the invoicing and payment layer for enabled services. It is not a standalone engagement product. Pcampus is not a general software house. Website copy, talks, and demos do not create a duty to build arbitrary custom software. Implementation, if any, is limited to connecting, operating, or creating value on PBCP and related Pcampus services, under a separate written statement of work or order. Pcampus is not your source business system, storefront, LINE Official Account, CRM, or compliance department. Customer applications execute Actions. PBCP Intelligence recommends; it does not, by itself, send LINE, email, or push unless you have enabled a Delivery service and instructed it to do so. Connect and Rewards Widget are not currently offered as enableable commercial SKUs. Marketing mentions of future surfaces are not a promise to deliver them. These Terms are not a certification that every Target control in our internal technical-governance framework is already live (for example independently proven encryption-at-rest on every datastore, a tested restore drill on every store, or a completed PDPA operating program). We implement the as-is controls described in the Privacy Policy and work toward production-readiness. You must not treat the Services as a substitute for your own legal, security, or PDPA program.
Order of documents
If there is a conflict, this is the order of precedence (highest first): 1. A signed data-processing addendum (DPA) or similar privacy contract for that processing 2. A signed order form, statement of work, or founding-pilot agreement 3. These Terms 4. Developer documentation and marketing pages (informational only) Documentation on developers.pcampus.co describes current APIs. It is not a warranty of fitness or an SLA unless an order says otherwise.
Eligibility and accounts
You must be able to form a binding contract under Thai law (generally 20 years of age or a duly authorized juristic person). You must provide accurate registration information, keep it current, and keep passwords, OAuth sessions, and API credentials confidential. You are responsible for all activity under your users and keys. Notify us promptly at contact@pcampus.studio if you suspect unauthorized access. Pcampus may refuse, suspend, or close an account where reasonably necessary for security, law, unpaid fees, or material breach.
Organizations, roles, and API credentials
Services are multi-organization. Data is scoped to an organization (tenant). You must not attempt to access another organization’s data. The organization administrator is responsible for inviting members, assigning roles, rotating keys, and revoking access when people leave. Least privilege is required on your side: grant only the roles and credentials needed. API credentials authenticate as the organization. Anyone who holds a key can act within that key’s scope. Treat keys as secrets. Do not commit them to public repositories.
Acceptable use
You may use the Services only for lawful business purposes. You must not: - Violate applicable law, including PDPA, computer-crime, spam, export, or sanctions rules - Send Business Events or files you do not have the right to process - Probe, scan, or attempt to bypass tenant isolation, authentication, or authorization - Interfere with or overload the Services, or circumvent rate limits we apply - Reverse engineer the Services except to the extent mandatory law allows - Resell the Services or provide them as a competing identity or context platform without a written partner agreement - Upload malware, or use Mail, Notify, or Storage to send unlawful, deceptive, or unsolicited bulk messages - Misrepresent Story, Intelligence, or Pulse output as legal, financial, medical, or regulatory advice - Use production Personal Data in development environments without appropriate safeguards We may throttle, reject, or block traffic that threatens the platform or other customers. Events that fail the published contract are rejected; we do not silently “repair” invalid evidence.
Customer data, events, and licenses
“Customer Data” means Business Events, payloads, files, email content, brand materials, and other content you or your systems submit. You retain whatever rights you already have in Customer Data. You grant Pcampus a worldwide, non-exclusive license to host, copy, process, transmit, display, and create derived Context, Story, and Intelligence solely to provide, secure, bill, and improve the Services for you, and to comply with law. You represent that you have all rights and lawful bases required to submit Customer Data, including notices to your employees, customers, and other data subjects when you are Controller. Accepted Business Events are stored append-only so evidence remains traceable (Evidence → Story → Trust). Facts, Context, and Story are derived from those events. Events do not change after ingest. Context may update when new events arrive. We do not claim ownership of your business facts. Derived Intelligence is licensed to you for use with the Services, not sold as a guarantee of any business outcome.
Personal Data and PDPA roles
Roles follow who actually determines purpose and means, not a product name. For Pcampus account, website, and billing data, we are typically the Data Controller. For Personal Data inside your tenant (events, mail recipients, stored files, content), your organization is typically the Data Controller and Pcampus is typically the Data Processor. You instruct us to process that data to provide the Services. A signed DPA, if any, controls the processor details. You must minimize Personal Data in Event payloads. Identifiers of entities are preferred over copying sensitive attributes into Context. We design toward unlinking or anonymizing Personal Data when the purpose ends without destroying remaining Business Facts, where the product supports that path. An append-only evidence store means “delete” may be implemented as unlink, redaction, or anonymization rather than physical destruction of every replica, and backups may lag. We are not your PDPA compliance program. Enabling PBCP does not certify that your processing is lawful.
Intelligence, Story, and Pulse
Story is a product reading of Context. Context is an engineering read model. Pulse is an operational window into the platform. None of them replaces your source systems of record. Intelligence runs on Context that traces to Evidence. Outputs (scores, recommendations, risk signals) are decision support. They may be incomplete, delayed, or wrong. You must apply human review before any legally significant or high-impact action about a person or a business. Pcampus is not liable for decisions you, your staff, your software, or your AI agents make using Story or Intelligence, including failed campaigns, lost sales, or regulatory findings at your organization. Action and Outcome happen in your applications or in Delivery services you enabled. You are responsible for those executions.
Commercial services
If you enable Mail, Storage, Content OS, Notify, or similar services, additional usage, acceptable-use, and provider rules may apply (for example anti-spam for email, object-size limits for storage). Your use of a third-party infrastructure provider through us is still your responsibility as to content you send. We may use subprocessors as described in the Privacy Policy.
Implementation and pilots
Implementation is optional. If you hire Pcampus, the scope is only what the signed statement of work says. Oral discussions and website pages are not a specification. Founding or production pilots may run on current production hosts without a published SLA, without a promise of feature freeze, and without a warranty that every Target governance control is complete. Pilot data may be used to operate and harden the platform for that engagement. Either party may end a pilot on written notice as the pilot agreement states, or if none exists, on 14 days’ notice. You must not treat a pilot as an unlimited professional-services retainer.
Fees, billing, and taxes
Fees for enabled Services are those shown in Console, an order, or an invoice. Billing is how we collect payment from the organization; it is not itself a product you “buy” as an engagement SKU. You authorize us and our payment processor to charge the payment method you provide. Fees are exclusive of taxes unless stated. You are responsible for taxes that apply to your purchase, except taxes on our income. Unpaid invoices may result in suspension. Except as required by law or as an order states, fees are non-refundable once a billing period starts. We may change list prices on notice. Changes apply to the next billing period unless a signed order locks a price.
Intellectual property
The Services, websites, documentation, software, trademarks (including Pcampus, PBCP, Pulse, and related marks), and all improvements are owned by Pcampus or our licensors. These Terms grant a limited, revocable, non-transferable, non-sublicensable right to use the Services during the term, solely for your internal business in accordance with these Terms. You must not copy, modify, or create derivative works of the platform except through documented APIs. Feedback you give us may be used without obligation to you. Customer Data remains yours as set out above. You must not remove proprietary notices.
Confidentiality
Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public through no fault of the receiver, independently developed, or rightfully received from a third party. We may disclose confidential information if required by law, after reasonable notice where legally permitted.
Privacy and security
Our collection and use of Personal Data is described in the Privacy Policy. You must read it. We implement technical and organizational measures appropriate to the risk, including HTTPS on public hostnames, authentication and authorization through PIP, tenant scoping of events and context, ingest validation, and human approval for production changes that affect authentication, authorization, tenant boundaries, or destructive data operations. You are responsible for security of systems you control: source applications, staff devices, how you generate events, and how you store API keys. You must not copy production Personal Data into development without controls. We do not promise a publicly committed uptime SLA unless an order says so.
Suspension and enforcement
We may suspend or restrict the Services immediately if we reasonably believe it is necessary to protect the platform, other customers, or to comply with law, or if you materially breach these Terms (including non-payment or attempted cross-tenant access). We will restore access when the cause is resolved, unless we terminate.
Term and termination
These Terms continue while you use the Services. You may stop using the Services and request account closure. We may terminate for material breach that remains uncured 14 days after notice, or immediately for unlawful use or threat to the platform. On termination we stop active processing for your organization. Customer Data is deleted or anonymized within a reasonable period as described in the Privacy Policy, except data we must keep for law, disputes, or security logs, and except backup rotation. You are responsible for exporting data you need before closure, using available APIs. Sections that by nature should survive (including IP, confidentiality, disclaimers, limitation of liability, indemnity, and governing law) survive termination.
Disclaimers
THE SERVICES AND ALL STORY, CONTEXT, INTELLIGENCE, DOCUMENTATION, AND WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY THAI LAW, PCAMPUS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components; that Story or Intelligence will be accurate or complete; that ingesting events will produce any particular business result; or that the Services will meet a regulatory certification (ISO, SOC, PDPA completeness, or similar). Public websites are general information. They are not legal, tax, or investment advice and do not create a project unless a separate written agreement says so.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PCAMPUS AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE AMOUNTS YOU ACTUALLY PAID TO PCAMPUS FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM. IF YOU HAVE PAID NO FEES FOR THOSE SERVICES, THE CAP IS THB 10,000. Nothing in these Terms excludes liability that cannot be excluded under Thai law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where such exclusion is prohibited.
Indemnity
You will defend, indemnify, and hold harmless Pcampus and its officers, employees, and contractors from claims, damages, losses, and reasonable legal fees arising out of: (a) Customer Data, including Personal Data you send without a lawful basis; (b) your applications, campaigns, and Actions; (c) your breach of these Terms or law; (d) alleged infringement caused by your content or combination of the Services with items we did not supply; or (e) disputes among members of your organization. We will indemnify you against a third-party claim that the unmodified Pcampus platform, as provided by us, infringes that third party’s intellectual property, provided you give prompt notice, reasonable cooperation, and sole control of the defense. We may modify, replace, or terminate the affected Service and refund prepaid unused fees for that Service. This is your exclusive remedy for platform IP infringement. This indemnity does not apply to Customer Data, your combinations, or use after we notify you to stop.
Third-party services
Sign-in with Google or GitHub, payment processors, email infrastructure, object storage, and linked websites are provided by third parties. Their terms and privacy policies apply. Pcampus is not responsible for third-party outages or policies except as a processor or reseller relationship requires under a signed order.
Changes
We may update these Terms. The “Last updated” date will change. Material changes will be posted on https://pcampus.studio/terms-of-service. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, stop using the Services and close your account. We may modify or discontinue features. For a breaking API change that we reasonably expect will affect production customers, we will use commercially reasonable efforts to document the change. We do not guarantee a fixed deprecation window unless an order says so.
General
Governing law. These Terms are governed by the laws of Thailand, without regard to conflict-of-law rules. PDPA applies to Personal Data as described in the Privacy Policy. Disputes. Courts of Thailand have exclusive jurisdiction, except that either party may seek interim relief in any court of competent jurisdiction to protect intellectual property or confidential information. Notices. Legal notices to Pcampus: contact@pcampus.studio and the registered office address above. Notices to you: the email on your account or organization billing profile. Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with a merger or sale of assets. Force majeure. Neither party is liable for delay caused by events beyond reasonable control (including infrastructure-provider failure, flood, war, epidemic, or government action), except payment obligations. Entire agreement. These Terms plus any signed order, SOW, and DPA are the entire agreement and supersede prior discussions on the same subject. Severability. If a provision is unenforceable, the rest remains in effect, and the provision is modified to the minimum extent required. No waiver. Failure to enforce a provision is not a waiver. No third-party beneficiaries except as stated in the indemnity section. Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment. Language. If we provide a translation, the English version controls unless mandatory local law requires otherwise.
Contact
Pcampus Studio Co., Ltd. 149 Moo 4, Tambon Fangdang, Amphoe Naklang, Nongbualamphu 39170, Thailand Email: contact@pcampus.studio Website: https://pcampus.studio Privacy Policy: https://pcampus.studio/privacy-policy